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Shipping Information

IMPORTANT:

If you are shipping anything to us, please follow our Shipping Instructions to avoid any additional charges to you!! If you ship incorrectly, any charges we incur will be billed back to you!!

IMPORTANT NOTICE:
If a Canada Post strike occurs, all orders will ship via courier.
As of July 1, 2016, all shipping will be an additional charge (no longer included in price). We apologize for any inconvenience.

Shipping Within Canada

Step 1:

  • Write out or print any information related to the item.

    • Include as much detail as possible!! Vehicle description, what you are looking for out of the programming, any modifications you've done to the vehicle, if you're planning to do any more modifications, etc. If there has been any email correspondence with us, please include that as well if it has further relevant information.

  • Don't forget to include your contact information!!

    • We need your name, mailing and billing addresses, and phone number. An email address isn't necessary but is helpful and it's how we send shipping tracking numbers.

If there is little to no information, we will not be able to process your order.

Step 2:

  • Pack up your computer (or whatever you're sending us) safely in a sturdy box making sure that it will travel safely. Sometimes packages arrived and they look a bit rough. Protect your property!

Step 3:

  • Choose a method to send the package to us.

    • We receive via Loomis, Purolator, Canada Post, and most other methods.

    • Make sure you are able to track your package! Most methods within Canada provide a tracking number. We will not be held responsible for lost items.

Step 4:

Ship To:

Wester's Garage

PO Box 159 / 218 Centre Street

Tilley, AB

T0J 3K0

403-377-2277

Shipping Internationally

Step 1:

  • Write out or print any information related to the item.

    • Include as much detail as possible!! Vehicle description, what you are looking for out of the programming, any modifications you've done to the vehicle, if you're planning to do any more modifications, etc. If there has been any email correspondence with us, please include that as well if it has further relevant information.

  • Don't forget to include your contact information!!

    • We need your name, mailing and billing addresses, and phone number. An email address isn't necessary but is helpful and it's how we send shipping tracking numbers.

If there is little to no information, we will not be able to process your order.

Step 2:

  • Pack up your computer (or whatever you're sending us) safely in a sturdy box making sure that it will travel safely. Sometimes packages arrived and they look a bit rough. Protect your property!

Step 3:

  • Choose a method to send the package to us:

    • We receive via DHL, FedEx, UPS, USPS, and most other methods.

    • Make sure you are able to track your package! We will not be held responsible for lost items.

  • SHIPPING VIA COURIER:

    • Do NOT ship anything via "Ground" or "Surface". These methods will end up costing you more as we usually incur charges from the Border (duty, brokerage, taxes, etc.). We bill these charges back to you and it may end up costing you more than the Air services you should have gone with in the first place.

    • Skip to Step 5

  • SHIPPING VIA POST OFFICE:

    • Do NOT ship anything via "Standard" or "Non-Priority". These methods usually take 4 to 6 weeks and they are usually not trackable. There is a higher possibility that your computer may be lost (especially if there's no tracking number).

    • Global Express Guaranteed is the fastest method to get your computer here for tuning. It takes 2 to 3 business days (depending on the Border). Always check with your Post Office for the best way to ship for your area. You can also check the options online at www.usps.com.

    • Insurance: You may insure your parcel if you'd like. All parcels are automatically insured for $100 when sending via Priority (check with your Post Office to be sure). However, if you are concerned about it being lost in the mail, you can insure the parcel for the price of replacing the ECM.

    • Continue to Step 4

Step 4:

US CUSTOMS INFORMATION (USPS)

  • US Customs Form: See example of completed form here.

    • In the Detailed Description of Contents box, write
      "Automotive Computer: Temporary Import for Repairs"

    • For the Value, write $15. Why?

    • Drop it off at your local Post Office using a method described in Step 3.

** Make sure you are able to track your package. We will not be held responsible for lost items! **

Step 5:

Ship To:

Wester's Garage

PO Box 159 / 218 Centre Street

Tilley, AB

T0J 3K0

403-377-2277

Ordering From Wester's Garage

All orders are shipped via Canada Post Expedited or XpressPost unless otherwise arranged. These methods are cost-effective and quick. They both provide tracking numbers as well. If you provide us with your email and request the tracking number be sent to you, we will email you at the time of shipment.

If you are ordering directly from one of our authorized Wester's Garage Dealers, all prices include shipping (Continental North America).

Returning Your Core to Wester's Garage

Follow the same instructions/guidelines above (Shipping Within Canada and Shipping Internationally).

  • You have 30 days to return your Core for a refund. If we do not receive it within 30 days, you will not receive your Core credit.

US/International Customers:

  • US Customs Form: See example of form here.

    • You must write "Canadian Goods Returning for Warranty Exchange" in the Detailed Description of Contents box.

    • For the Value, write $15. Why?

    • Drop it off at your local Post Office using a method described in Step 3 of Shipping Internationally.

Core Charges and Refunds:

We Charge You for the Core

  • When it is shipped to you.

  • If there are additional charges we incur (customs/duty)

If You Return Core Within 30 Days

  • You will receive a refund for Core charge.

  • You pay freight/shipping for returning Core.

If You Don't Return Core Within 30 Days

  • You will not receive Core charge credit.

If You Have Not Returned A Core At All

  • You no longer get updates.

If You Return a Core That Is From A Different Vehicle

  • It will be tagged with your name and arrival date and it will be checked for functionality.

  • You may be billed additional Core charges.

If Your Core Arrives to Wester's Garage Damaged

  • We'll take a photo of it, email it to you, and your core will be returned to you. We do not accept damaged cores (whether internal or external)

  • Damaged Cores are considered to be in the following condition(s):

    • Physical Pin Damage

    • Connector Damage or Crushed so that the Connectors Can No Longer Provide a Weather Seal

    • Non-Communicating (Not Able to Reprogram)

If You've Paid for the Core (Non-Return or Wish To Own)

  • You must return the Wester's Garage Performance PCM when you wish to do an update/reburn.

  • There are no refunds on Custom Performance Chips or Custom PCM/ECM's (when programmed to our specifications, not yours). Since we don't copy protect our PROM or MEMCAL, we can't stop you from copying our program. We CAN stop you from copying the program and returning it for a refund. If you build something that isn't going to work, we will advise you of the same to avoid future hassles.

Still Need Help??

Email our Shipping Manager, Rachelle, at westersorders@gmail.com.

 

Wester's Garage ... We'll get YOU going FAST!!
Thank you for visiting and remember to come back often as our product list is frequently updated!

Wester's Garage 2016
Updated 10/2016 ru

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